Comprehensive Privacy Notice | Sora Vital
Last updated: October 2025
1. Identity and Address of the Controller
In compliance with Articles 15 and 16 of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, this notice informs that Sora Vital (hereinafter referred to as âthe Controllerâ), located in the city of Aguascalientes, Mexico, is responsible for the processing of your personal data.
For any matter related to the protection of personal data, you may contact us via email at:
đ§ [email protected]
By using our services, either physically or electronically, the user expressly accepts this Privacy Notice, in accordance with Articles 1803 and 1834 of the Federal Civil Code.
2. Personal Data We Collect
Sora Vital collects and processes personal data necessary to provide professional, human, and appropriate healthcare services to both patients and healthcare professionals.
Depending on the type of user (patient or healthcare professional), the following categories may be collected:
a) Identification and Contact Data
Full name, age, phone number, email address, home address, gender, marital status, and emergency contact information.
b) Health Data (Patients)
Diagnosis, treatments, medical history, medications, type of care required, clinical background, and any other information relevant to your healthcare.
c) Academic and Professional Data (Affiliated Professionals)
Curriculum vitae, certifications, references, work experience, professional license numbers, and documents validating academic or professional training.
Sensitive Personal Data:
Health-related information is processed under the strictest security and confidentiality standards.
3. Purposes of Data Processing
Primary Purposes:
Evaluate, coordinate, and assign home healthcare, nursing, or caregiving services.
Contact patients, family members, or responsible parties for service follow-up.
Manage contractual, operational, and quality relationships with patients and professionals.
Comply with legal, tax, administrative, or contractual obligations.
Secondary Purposes:
Conduct satisfaction and quality surveys.
Inform users about new services, promotions, or campaigns related to Sora Vital.
You may object to the use of your data for secondary purposes by sending an email to:
đ§ [email protected]
4. Data Sharing and Transfers
Sora Vital does not sell or rent your personal information to third parties.
However, your data may be shared only in the following cases:
With affiliated healthcare professionals or collaborating medical institutions, when necessary to provide proper service.
With competent authorities, when legally required.
With service providers under contract acting on behalf of Sora Vital.
All data transfers are carried out in compliance with Article 37 of the LFPDPPP, and do not require prior consent. All third parties are obligated to maintain the same levels of security and confidentiality.
5. Security Measures
Sora Vital implements reasonable administrative, technical, and physical measures to protect your information from damage, loss, alteration, destruction, or unauthorized access.
Our staff is trained to handle personal and sensitive data with professionalism, ethics, and confidentiality.
6. ARCO Rights (Access, Rectification, Cancellation, and Opposition)
You may exercise your ARCO rights regarding your personal data at any time by sending a request to:
đ§ [email protected]
Your request must include the following:
Full name of the data subject.
Contact method for response (e.g., email).
Copy of an official ID (INE, passport, etc.).
Clear description of the right you wish to exercise.
Any additional information that helps locate your data.
Response Time: Upon receiving your request, you will receive a response within 20 business days. If applicable, the request will be fulfilled within 15 business days thereafter.
7. Data Retention
Personal data will be kept for as long as necessary to fulfill the purposes stated in this Notice and according to the legal retention periods.
Once it is no longer required, the data will be securely deleted or anonymized.
8. Changes to This Privacy Notice
Sora Vital may modify this Privacy Notice at any time to comply with legal updates or internal operational changes.
Updates will be available on our official website:
đ https://soravital.com/privacidad
This Privacy Notice constitutes the legal agreement for the processing of personal data between the user and Sora Vital.
By continuing to use this website or our digital services, you expressly acknowledge and accept the terms contained herein.
Sora Vital Team
